Returns & Refunds

 
Customer Care
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  • Phone 1-888-589-0175 M-F 9AM-7PM PST
Return Policy

You can return any item purchased on The Black Layer within 20 days of the delivery date. Here’s how:

  • 1. Fill out the Return Form.
  • 2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.
  • 3. Use the pre-paid UPS Return Label included in your order and leave the package at a UPS drop-off location.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.

For further information on the conditions for exercising your right to return, please see our Return Policy Legal Area.

Can I use my own return service?

At this time, we are only accepting returns using our pre-paid return labels.

I lost my return label. How can I get a new one?

If you have lost the pre-paid return label please contact us.

I decided to keep my order, but have already completed the Return Form. What should I do?

We are glad you have decided to keep your purchase. You don't have to do anything further and there is no need to contact us.

Can I combine returns from different orders?

Sure, you can use the same box and pre-paid label. A return fee will only be deducted on the UPS Return Label used for shipping. You can find more information about our return procedures under our return policy found at the top of this page.

Refunds

We usually accept returns within 3 business days of their arrival at our warehouse. During peak times it could take up to 7 business days. Once your return has been accepted, we will immediately request reimbursement and send you a confirmation email.

The time needed to process your refund may vary based on the payment method used:

Credit Card: Our bank will reimburse you within 7 business days of the Return Acceptance Confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer.

Can I receive my refund on a credit card that is different from the one I used for the order?

For security reasons, we cannot refund a credit card that is different from the one used for the purchase.

I want to return a gift. How does the refund work in this case?

If the order was paid with PayPal or a credit card, the amount will be refunded to the account from which the payment was made. For security reasons, we are not authorized to refund a different account.